At 5bm, we take the privacy of every player in the Philippines seriously. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and what rights you have over your own data. By using the 5bm platform, you agree to the practices described here.
A clear breakdown of the personal data 5bm gathers and the purpose behind each category.
When you register on 5bm, we collect your name, date of birth, email address, mobile number, and a username of your choice. This information isnecessary to create and verify your account, ensure you meet the minimum age requirement of 21 years, and keep your account secure. We do not collect more personal details than are reasonably needed for these purposes. You may be asked to update this information if it becomes outdated or if our verification requirements change.
We record details of deposits, withdrawals, and wagering activity carried out through your 5bm account. This includes transaction amounts in Philippine pesos (PHP), timestamps, payment method types, and transaction reference numbers. Transaction records are kept to process your payments accurately, resolve disputes, and comply with financial record-keeping obligations under Philippine law. We do not store full card numbers or sensitive payment credentials on our servers. Payment processing is handled through secure third-party providers who operate under their own data protection standards.
When you access 5bm from your mobile device or browser, we automatically collect technical information such as your IP address, device type, operating system, browser version, and session duration. This data helps us optimise the platform for the devices most commonly used by Filipino players and diagnose technical issues quickly. We also track which pages and features you interact with so we can improve navigation and content relevance. This information is analysed in aggregate and is not used to build individual advertising profiles. You can review your browser or device settings to limit certain types of data collection.
To comply with responsible gaming obligations and applicable Philippine regulations, we may request a copy of a government-issued ID, proof of address, or other supporting documents at any stage of your account lifecycle. These documents are used solely to verify your identity, confirm your age, and prevent fraud or money laundering. Verification documents are stored securely and are only accessible to authorised personnel with a legitimate need to review them. We do not use your identity documents for any purpose beyond compliance and account security. Once verification is complete, documents are retained only for as long as required by law.
If you contact our support team, we retain records of those communications including the content of your messages, the date and time of contact, and any resolution steps taken. These records help us provide consistent service, train our support staff, and resolve recurring issues more efficiently. Communication records are kept for a reasonable period and are not shared with third parties except where required to resolve a dispute or comply with a legal obligation. You may request a summary of your support history at any time by contacting us through the platform. We treat all support communications with the same level of confidentiality as your account data.
With your consent, we may send you promotional communications about new games, bonuses, and platform updates available on 5bm. You can opt in or out of marketing messages at any time through your account settings or by following the unsubscribe instructions included in any communication we send. Withdrawing your marketing consent does not affect the lawfulness of any processing carried out before you withdrew it, nor does it affect your ability to use the platform. We do not sell your contact details to third-party marketers. Our promotional communications are tailored to the Philippine market and are sent only to players who have actively opted in.
Straightforward answers on data use, third-party sharing, retention, and your rights as a player in the Philippines.
The personal data we collect is used to operate and improve the 5bm platform, process your transactions in Philippine pesos, verify your identity, and communicate with you about your account. We also use data to detect and prevent fraud, enforce our Terms and Conditions, and comply with legal and regulatory requirements applicable in the Philippines. Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the legality of prior processing. We do not use automated decision-making or profiling in ways that produce significant legal effects on your account without human review. Our data use is always proportionate to the purpose for which the information was originally collected.
5bm does not sell your personal information to third parties for advertising or marketing purposes. We may share data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers, but only to the extent necessary for them to perform their contracted services. All third-party providers are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for their own independent purposes. We may also disclose information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. Any such disclosure is made only to the extent required and is handled with appropriate care.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. Transaction records and identity verification documents may be kept for longer periods where required by Philippine financial regulations or anti-money laundering rules. When data is no longer needed for any lawful purpose, we securely delete or anonymise it so that it can no longer be linked back to you. You may request early deletion of certain data by contacting us, though we may be unable to fulfil such requests where retention is required by law. We review our data retention practices periodically to ensure they remain proportionate and compliant.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you, to correct any inaccuracies, and to request deletion of data that is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of processing and to request that we restrict how we use your data while a complaint or query is being resolved. To exercise any of these rights, you can contact us using the details provided on the platform, and we will respond within a reasonable timeframe. We will not discriminate against you for exercising your data rights, and your ability to use the 5bm platform will not be affected by making a request. If you are unsatisfied with our response, you have the right to raise a complaint with the relevant data protection authority in the Philippines.
Common questions from Filipino players about how 5bm handles personal data.
If you have any concerns about how 5bm handles your personal data, or if you would like to exercise any of your data rights, our support team is here to help. You can also review our full Terms and Conditions or visit the FAQ page for more information.